Return & Refund Policy

ComfyZen — Bangladesh's marketplace for beauty, fashion & lifestyle

Last updated: 26 July 2026

7-Day Return Policy

1. Overview

We want you to love your purchase. If something isn't right, ComfyZen offers a 7-day return policy. This page explains when and how you can return an item and receive a refund or exchange.

2. Return Window

You may request a return within 7 days of receiving your order. Requests made after this period may not be accepted.

3. Conditions for Return

To be eligible for a return, the item must be:

Unused, unworn and unwashed, in its original condition.
With all original tags, labels and packaging intact.
Accompanied by proof of purchase (order number or invoice).

4. Non-Returnable Items

For hygiene and safety reasons, the following are generally not eligible for return unless faulty or incorrectly delivered:

Beauty, skincare and personal-care products that have been opened or used.
Innerwear and intimate apparel.
Items marked "final sale" or purchased under clearance.
Products damaged due to misuse after delivery.

5. Damaged, Defective or Wrong Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost to you. We recommend recording an unboxing video where possible to speed up the process.

6. How to Request a Return

Contact us via WhatsApp, our contact page, or the Returns section in your account.
Provide your order number and reason for return, with photos if the item is faulty.
Our team will review your request and share return instructions.

7. Exchanges

If you need a different size or colour, you may request an exchange subject to stock availability. If the desired item is unavailable, we will process a refund instead.

8. Refunds

Once your returned item is received and inspected, we will notify you of approval.
Approved refunds are processed to your original payment method or via bKash/Nagad for Cash on Delivery orders.
Refunds are typically completed within 7–10 business days after approval.
Delivery charges are non-refundable unless the return is due to our error.

9. Return Shipping Costs

If the return is due to a defective, damaged or wrong item, we cover the return shipping. For change-of-mind returns, the customer is responsible for return shipping costs.

10. Order Cancellation

You may cancel an order before it has been dispatched by contacting us as soon as possible. Once shipped, an order cannot be cancelled but may be returned under this policy.

11. Contact Us

For any return or refund enquiries, contact us: