Privacy Policy — ComfyZen

ComfyZen — Bangladesh's marketplace for beauty, fashion & lifestyle

Last updated: 26 July 2026

1. Overview

At ComfyZen ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect when you use comfyzen.com.bd, how we use it, and the choices you have. By using our website, you consent to the practices described here.

2. Information We Collect

Personal details: name, phone number, email address and delivery address provided when you place an order or create an account.
Order information: products purchased, order value, payment method and delivery preferences.
Payment information: for bKash, Nagad or card payments, transactions are processed by the respective payment provider. We do not store full card numbers.
Technical data: IP address, browser type, device information and cookies collected automatically as you browse.
Communications: messages you send us via contact forms, WhatsApp or social media.

3. How We Use Your Information

To process, confirm, deliver and manage your orders.
To communicate with you about orders, returns and customer support.
To send promotional offers, flash sales and new arrivals — only if you have subscribed.
To improve our website, products and services.
To prevent fraud and ensure the security of our platform.
To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it only with:

Courier partners (such as Steadfast) to deliver your order.
Payment providers (bKash, Nagad, card processors) to complete transactions.
Service providers who help us operate the website, subject to confidentiality.
Authorities where required by law.

5. Cookies

We use cookies and similar technologies to keep your cart active, remember preferences, and analyse site usage. You can disable cookies in your browser settings, though some features may not work correctly as a result.

6. Data Security

We use secure checkout and reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil orders, provide support, and meet legal or accounting requirements. When no longer needed, data is securely deleted or anonymised.

8. Your Rights

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your data, subject to legal obligations.
Unsubscribe from marketing messages at any time.

9. Marketing Communications

If you subscribe to our newsletter, you may receive updates about deals and new products. You can opt out at any time by following the unsubscribe instructions or contacting us.

10. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised date.

12. Contact Us

For privacy-related questions or requests, contact us: